This position is the sole internal IT position at an innovative, collaborative, multi-site, design builder. It provides an exciting opportunity for a position with lots of variety, people-interaction, and growth opportunity. Your typical day may be spent working on a mix of special technology-related projects, fulfilling help-desk-related work orders, developing and maintaining IT processes and best practices, and working together with our IT managed services vendor. The ideal candidate will be approachable, a strong communicator, a quick learner, a forward-thinker, an IT generalist, and have a desire for continuous learning, growth, and improvement.
KEY DUTIES AND RESPONSIBILITIES
Help Desk responsibilities. Serve as the first point of contact for employees seeking technical assistance. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers.
Workstation Set Up. Responsible setting up hardware and software for new employees or replacement equipment. Provide IT orientation to new employees. Lead efforts to identify the most effective and cost-efficient equipment for Aspen Group’s technology needs.
IT processes and best practices development. Develop and maintain IT processes and best practices. Stays up to date on current and emerging technology trends relevant to our business. Manage the IT departmental budget.
Together with our IT managed services provider, managing the following:
Special Projects. Projects will vary but may include things like technology upgrades, roll-outs of new technology, etc.
As the leader of the IT function, ensure the availability of robust technology platforms that serve company’s information needs. Oversee development and management of web-based platforms and additional delivery systems supporting management with resources, and information key to job success. Electronic resources include accounting systems, CRM, project management, estimating, and other resources.
Experience and Education: This position requires a 4-year degree in Computer Science or a related field. A minimum of 5 years of experience including experience providing client-facing technical support services. Strong communication and interpersonal skills. Self-starter able to suggest ideas from industry best practices and past experience. Adept at leading technology changes. Hunger for future growth. Experience in configuring, installing, troubleshooting and repairing laptop hardware/software and mobile device technologies. Familiarity with remote access technologies. Experience with any of the following software is a plus: Procore, Revit, Salesforce, and/or Sage 300.
Compensation depends on experience. Excellent benefits package offered.
HOW TO APPLY
Please send a cover letter and resume to firstname.lastname@example.org.